- Returns/Exchanges must be requested within 7 days of delivery.
- Products must be unused, unwashed, and in original condition with all tags and packaging intact.
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Exchanges are allowed for:
- Size issues
- Damaged/defective items
- If a size exchange isn’t possible due to stock unavailability, you will receive a gift card for the order value.
Pickup & Processing
- Once accepted, pickups happen within 24–48 hours.
- If pickup fails twice, customers must send the item to our warehouse.
- After quality check, exchanges take 7–10 working days.
- Refunds are in the form of gift cards, valid for 12 months and only redeemable on threadori.com
Conditions for Returns-
- No visible wear, perfume, stains, or damage
- Must be returned as a complete set (if bought as a set)
- No tampering or alteration unless defective
- We reserve the right to reject returns that don’t meet our conditions
Refunds & Cancellations
- All prepaid orders are final.
- COD orders can be canceled only before dispatch.
- Shipping charges are non-refundable.
- No monetary refunds. Refunds are in the form of Threadori gift cards only.
Customer Support
Reach us at 9369601623 (Mon–Sat, 9 AM – 5 PM).
All queries are addressed within 48 hours.